Website: consyltaxes.co.za
Business: Consyl Taxes (PR-0032842) (“Consyl Taxes”, “we”, “us”, “our”)
Email: sylvia@consyltaxes.co.za
Physical address: 26 Walter Sisulu Rd, Park West, Bloemfontein, 9321, South Africa
Effective date / Last updated: 26 December 2025

These Terms and Conditions (“Terms”) govern your use of consyltaxes.co.za (the “Website”) and, where applicable, the provision of our accounting and tax preparation services (the “Services”). If you do not agree to these Terms, please do not use the Website or our Services.

1) Who we are (ECTA disclosure)

Consyl Taxes offers accounting and tax preparation services to small and medium businesses.

Where required for electronic transactions, South African law requires certain supplier information to be made available (including name/legal status, physical address, email, registration details where applicable, and related disclosures).

2) Scope of these Terms

2.1 Website Terms. Sections applying to browsing, content, links, and general Website use apply to all visitors.

2.2 Services Terms. If you engage us for Services, these Terms apply together with any written quote, engagement letter, mandate, statement of work, or service-specific terms we provide (collectively, the “Engagement Documents”). If there is a conflict, the Engagement Documents will generally prevail for the specific Service.

2.3 No creation of a professional relationship by browsing. Merely visiting this Website does not create an accountant-client relationship.

3) Eligibility and authority

By using the Website and/or requesting Services, you confirm that:

• you are at least 18 years old (or have legal capacity), and
• if acting for a business, you have authority to bind that business.

4) Website content and acceptable use

4.1 Information purposes only. Website content is general information and may not be complete, current, or tailored to your situation.

4.2 Prohibited conduct. You may not:

• use the Website unlawfully;
• attempt to gain unauthorised access to systems;
• introduce malware or harmful code;
• scrape, harvest, or misuse Website content or contact details; or
• interfere with Website availability or security.

4.3 We may restrict access. We may suspend or restrict access to the Website (in whole or part) if we reasonably believe there is misuse, security risk, or legal non-compliance.

5) No professional or tax advice on the Website

Any information on the Website (including blog posts, checklists, FAQs, or templates) is not professional advice and should not be relied on as such. You should obtain advice tailored to your circumstances before acting.

We do not guarantee any particular tax outcome or assessment result. Decisions by SARS or other authorities can depend on facts, timing, interpretations, and changes in law or policy.

6) Quotes, onboarding, and instructions

6.1 Quotes. Quotes are provided based on the information you supply and may be subject to change if your requirements or circumstances change.

6.2 Onboarding and verification. We may require onboarding information and supporting documentation to perform Services and to comply with legal and professional obligations.

6.3 Instructions. You authorise us to act on your instructions (including instructions given by email or other recorded means). You are responsible for ensuring instructions are accurate and authorised.

7) Client responsibilities (critical)

You agree to:

• provide complete, accurate, and timely information and documentation;
• disclose all relevant facts (including prior filings, correspondence, or disputes with SARS, where relevant);
• review drafts and outputs we provide and promptly notify us of any issues; and
• meet deadlines communicated to you.

Important: We are not responsible for penalties, interest, delays, or adverse outcomes caused by incomplete/incorrect information supplied by you, or late delivery of information/approvals.

8) Services and deliverables

8.1 Scope. We will provide only the Services agreed in writing. Any additional work outside scope may require a revised quote or additional fees.

8.2 Timelines. Timelines depend on your responsiveness, document availability, third-party dependencies, and peak-season constraints. Any time estimate is a best effort, not a guarantee.

8.3 Third-party platforms. Where Services require third-party systems (eFiling, bank portals, payroll systems, accounting software, cloud storage, etc.), you may need to maintain accounts, credentials, and access. You are responsible for third-party service availability and their terms.

9) Fees, billing, and payment

9.1 Fees. Fees are as agreed in the Engagement Documents or otherwise confirmed in writing.

9.2 Disbursements. You may be responsible for reasonable third-party costs (e.g., courier, printing, verification, software add-ons) if agreed or reasonably necessary.

9.3 Payment terms. Invoices are payable as stated on the invoice. We may require deposits or upfront payment.

9.4 Late payment. If payment is overdue, we may suspend Services until your account is brought up to date, and/or charge reasonable collection and administrative costs (where lawful).

9.5 No set-off. You may not withhold payment due to a dispute unrelated to the specific invoice, unless required by law.

10) Cancellations and cooling-off (where applicable)

10.1 Service cancellation by you. You may cancel Services by written notice. You remain liable for:

• work completed up to cancellation, and
• any unavoidable costs committed on your behalf.

10.2 Fixed-term arrangements (if used). If you have a fixed-term arrangement, cancellation terms in the Engagement Documents will apply (and may include reasonable cancellation charges where lawful).

10.3 Cooling-off rights for direct marketing (CPA). If the agreement was concluded as a result of direct marketing to you, South African consumer law may provide a cooling-off period (commonly referenced as five business days) in applicable circumstances.
Whether and how this applies depends on the facts and the CPA’s scope.

11) Important notices about limitation of liability (CPA attention clause)

PLEASE READ THIS SECTION CAREFULLY. It contains terms that may limit our liability and allocate risk.

South African consumer protection law places requirements on notices/terms that limit risk or liability and requires they be brought to the consumer’s attention in a clear manner.

11.1 General limitation. To the maximum extent permitted by law:

• we are not liable for indirect, special, consequential, or loss-of-profit damages;
• our total aggregate liability for claims arising from a specific Service is limited to the fees you paid to us for that Service in the 3 months before the event giving rise to the claim (or another amount stated in your Engagement Documents).

11.2 No liability for client-caused issues. We are not liable for losses arising from:

• inaccurate/incomplete information you supply,
• late submission of documents or approvals,
• your failure to follow advice or recommended actions,
• third-party system outages (including SARS or eFiling downtime), or
• events outside our reasonable control.

11.3 Non-excludable rights. Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

11.4 Indemnity (where lawful). You agree to indemnify us against third-party claims arising from your unlawful conduct, misrepresentations, or breaches of these Terms, except to the extent caused by our unlawful or negligent conduct.

12) Professional standards and reliance

12.1 We will perform Services with reasonable care, skill, and diligence, consistent with the agreed scope and the information available to us.

12.2 Tax and accounting outcomes depend on legal interpretation, changing rules, and authority practices. You acknowledge there is no guarantee of acceptance by SARS or other authorities.

13) Confidentiality

We treat client information as confidential and will only use or disclose it:

• to perform the Services,
• where legally required, or
• with your consent/instruction.

This does not apply to information that is already public through no fault of ours.

14) Privacy and data protection

Personal information is handled in line with our Privacy Policy (available on the Website). Your use of the Website and Services may involve processing of personal information for service delivery, legal compliance, and legitimate operational purposes.

15) Intellectual property

15.1 Our IP. Website content, branding, text, graphics, and materials are owned by or licensed to us and protected by applicable intellectual property laws.

15.2 Limited licence. You may view and print Website pages for personal/business reference only. You may not reproduce, distribute, or exploit content commercially without our written permission.

15.3 Client materials. You retain ownership of your documents and data. You grant us a limited right to use them to perform the Services.

16) Third-party links

The Website may include links to third-party websites. We are not responsible for third-party content, security, or practices. Use third-party sites at your own risk.

17) Electronic communications (ECTA)

17.1 Electronic communications. You agree we may communicate with you electronically (email, messaging, portals) and that messages may be stored as records.

17.2 Electronic transactions and records. South African law recognises electronic transactions and requires certain supplier disclosures for electronic offers.

17.3 Electronic signatures. Where signatures are required, the method of signature may be agreed in the Engagement Documents. South African law generally recognises electronic signatures, with specific requirements in certain cases.

18) Website availability and security

18.1 We aim to keep the Website available, but we do not guarantee uninterrupted access.

18.2 We may perform maintenance or updates without notice.

18.3 You are responsible for securing your own devices, networks, and credentials.

19) Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on the Website with a new “Last updated” date. Continued use of the Website after changes indicates acceptance of the updated Terms.

20) Complaints and dispute resolution

20.1 Contact first. Please contact us at sylvia@consyltaxes.co.za with any complaint, and we will attempt to resolve it promptly.

20.2 Negotiation. If a dispute arises, the parties will try to resolve it in good faith through informal negotiation.

20.3 Courts and jurisdiction. Subject to any mandatory consumer protections, these Terms are governed by the laws of the Republic of South Africa, and you consent to the jurisdiction of the courts of South Africa.

21) General

21.1 Severability. If any part of these Terms is found unenforceable, the remainder stays in effect.

21.2 No waiver. Failure to enforce any right is not a waiver.

21.3 Entire agreement (Website). These Terms represent the agreement for Website use, and for Services they operate alongside the Engagement Documents.

22) Contact details

Consyl Taxes (PR-0032842)
Email: sylvia@consyltaxes.co.za
Address: 26 Walter Sisulu Rd, Park West, Bloemfontein, 9321, South Africa